- Comply with regulations
- Increase customer satisfaction and loyalty
- Generate additional revenue via new upsell opportunities
When faced with an unexpected high charge for data roaming services, customers are likely to be in for a shock. Valid or not, they often contest the charges claiming they were not informed by the operator. Hoping to keep customer satisfaction and retention high, operators may end up waiving the extra charges and pick up the tab themselves, resulting in significant revenue loss. This phenomenon has resulted in legislation and regulations to prevent bill shock. Bill shock prevention service enables operators to notify roaming subscribers of data session costs in real time, and require that they acknowledge these charges before establishing a connection. Customers feel more in control when charging schemes are transparent and known up front.