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APAC
Customer Success
Australia, Australia ● Full time
Professional Service Engineer Australia (Melbourne)

Job Description:

Who we are

Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together our team spirit makes all the difference. This is your opportunity to develop, professionally and personally

What we’re looking for

Based in Melbourne, Australia, The Professional Services engineer has a crucial role to the success of the company. Reporting to the Regional Delivery Manager he will work closely with Allot’s customers, peers, Product Management, Pre-sales, solution architecture and R&D.

 What you’ll do

  • Responsible for deploying Allot’s products at our customers
  • Responsible for execution of proof of concepts, trials and demos
  • Deliver on-site technical training to partners and customers
  • Perform installations and upgrades, as well as Interoperability Testing (IoT)
  • Create technical documents including ATP (Acceptance Test Plan) and MOPs (Method of Procedure)
  • Stage systems offered to customers in the lab to verify the required functionality
  • Serve as technical leader in front of customers and partners

Requirements:

What you should have

  • Bachelor degree in computer science or equivalent area of engineering study
  • 3+ years as a Professional Services Engineer in telecommunications or network security companies
  • Expert administration and strong hands-on experience in Linux
  • Experience in configuration and troubleshooting of Routers and Switches     
  • Experience in virtualization platforms (e.g. VMware, KVM and Openstack)          
  • Possess solid technical telecommunications skills and in TCP/IP
  • Hands-on experience working with Servers from HP, Lenovo or Dell
  • GSM, LTE and 3GPP cellular networks knowledge
  • Experience providing service to CSPs (Communications Service Providers)
  • Experience working with SW vendors for CSPs

Advantage

  • CCNA certified
  • Linux Bash and other scripting tools (e.g. Perl)
  • Experience in network design
  • Familiarity with SQL and DBMS (Sybase, Oracle, MS SQL)
  • Familiarity with storage solutions (NetApp, EMC) and technologies (SAN, NAS)
  • Understanding of network authentication protocols (Diameter, Radius, Tacacs, etc.)
  • Experiences in network security including firewalls, VPNs, IPS/IDS and DPI
  • Experience in network management tools (e.g. HP OpenView, Cacti)
  • Knowledge in NFV – A meaningful advantage

Travel

Should be able to travel up to 40% of the time

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