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Israel
Customer Success
Hod Hasharon, Israel ● Full time
Senior Director Customer Success - Security

Job Description:

Who we are

Allot is an established industry leader of network intelligence and security solutions for service providers and enterprises around the world.

We believe in providing our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.  

What we are looking for

Senior Director Customer Success/ deployment leader, to lead cyber security Global Support Services and Professional Services for our AllotSecure products. 

 

What you will do

  • You will be Part of Allot Global Support Services (GSS) organization, reporting to AVP Global Support Services in the Customer Success department
  •  In this role, you will manage AlllotSecure teams directly and in-directly providing First Level Support, Product Expert Support and Resident Engineers.
  •  Develop best practices for supporting AllotSecure customer POCs, Strategic Projects implementation and increase Cyber Security knowledge in your organization
  • You will be accountable for End 2 End KPIs like: # of Problem Reported (Backlog), Turn around Time (TAT), RCA (Root Cause Analysis), etc …
  • As part of the role you will work closely with different roles withing Allot organization like product management, R&D, CFU manager and account manager
  • More to that, you will be responsible for AllotSecure solutions’ performance and accuracy

Requirements:

What you should have

  • Vast experience within the cyber security end point/ mobile security industry
  • At least 10 year of experience in managerial role in Customer Success or Professional Services units
  • Vast experience with POC's processes in a cyber security company
  • Networking background - advantage
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