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Customer Success
Taipei , Taiwan ● Full time
Professional Services Engineer Taiwan

Job Description :

Who we are:

Allot is an industry leader in network security and visibility. A global growing company in cyber-security with a strong Tier1 customer base. We embrace an Agile way of working, priding ourselves on being fast, diverse and dynamic. We are real team players who are ready to go the extra mile to succeed. We believe that anyone can make an impact and together our team spirit makes all the difference. This is your opportunity to develop, professionally and personally

What we’re looking for:

Based in Taiwan, The Professional Services Engineer has a crucial role to the success of the company. He/she will work closely with Allot’s partners, customers, peers, Product Management, Pre-sales, solution architecture and R&D to deliver Allot solutions to CSP in the region on time with quality.


What you’ll do:

  • Deploy Allots products with our customers and work closely with customer Engineering & Operation departments
  • Create technical documents including LLD (Low Level Document), ATP (Acceptance Test Plan) and MOPs (Method of Procedure)
  • Represent Allot as technical expert in front of Allots customers and partners
  • Execute proof of concepts, trials, Interoperability Testing (IoT) and demos
  • Stage Allot systems offered to customers in the lab to verify customer use cases and functionality
  • Deliver on-site technical training to partners and customers

Requirements :

What you should have:

  • 5+ years implementation/deployment experience for telecommunications or Network Security companies
  • Solid technical telecommunications knowledge for mobile packet core network (3G/4G/5G), fixed network and cable networks
  • Proven hands-on network knowledge and experience for TCP/IP networks, Routing, Switching, Firewalls, packet sniffing/capture and traffic generation
  • Cyber Security knowledge and hands experience with network security & end point security
  • Experience with Tier 1 CSP cyber security deployment (advantage)
  • Linux system administration & operation knowledge and scripting skills
  • Experience with virtualization (e.g., VMware, OpenStack and KVM)
  • Hands-on experience with DPI (an advantage)
  • Data analytics and hands on experience with Business Intelligence using different databases
  • System integration experience (such as Diameter, Radius and DCHP etc)
  • Excellent communication skills
  • Service oriented
  • Fluent Mandarin
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