Smart & Secure Blog

The power of real-time capabilities for communication service providers

A colleague of mine recently alerted me to a white paper she read about the competitive advantage of real-time. The concept of “real-time” remains a hot topic, and I can appreciate the value of this material, especially since it was featured on Vanilla Plus, a leading telecom content platform that I find quite insightful. Although…

Can network congestion ever, really, truly be managed?

Network congestion continues to be an ongoing problem for Communication Service Providers (CSPs) all over the world. The situation was made all too clear recently with the release of Squid Game, Netflix’s dystopian series, which has become the US streaming company’s most popular show launch ever with more than 100m viewers. According to June Yoon…

Hybrid work model is here to stay: how to maintain employee collaboration and productivity?

According to the latest research, the hybrid work model is here to stay. Our working habits are one of many domains that went through a disruptive process during the pandemic. Social distancing forced organizations worldwide to ask their employees to work from home (WFH) or even “anywhere” (WFA) away from the office.  The borders between…

Facebook Outage – It’s all about the Pipes

In case anyone needed to be reminded, yesterday’s dramatic Facebook/WhatsApp/Instagram outage drove home, once again, how dependent we have all become on ubiquitous connectivity and our favorite applications and online services. But it goes far beyond just online fun and games and keeping in touch with our various communities and interests. Businesses, governments, utilities, healthcare,…

The surprising things mobile network operators are saying about 5G & QoE

We recently completed some research to better understand CSP attitudes toward Quality of Experience (QoE) and congestion management on 5G networks. As part of the study, independent market research agency Coleman Parkes conducted an anonymous survey in which senior decision makers at 100 Tier-1 and Tier-2 mobile communication service providers (CSPs) were asked a series…

Nurturing a healthy digital transformation process

Digital Transformation is already a familiar term. In its essence, it deals with the integration of digital technology in all business areas to bring better value to customers. Over the last year, the COVID-19 pandemic was a significant catalyst for the digital transformation process among enterprises in various industry verticals. Work-from-home (WFH) and work-from-anywhere (WFA)…

DDoS attacks and 5G: everything you need to know

Cybersecurity geeks may already know this historical tidbit… The first DDoS attack occurred back in 1999, when a computer at the University of Minnesota suddenly came under attack from a network of 114 other computers infected with a malicious script called Trin00. What they may not know, or remember, is that, earlier that same year,…

How the Digital Experience could be impacting your business reputation

Business IT managers, providing online services to end customers, are undoubtedly all too familiar with customer complaints that certain services are not always accessible, or that it takes too much time to get a reply through the business web site, even though internet connections are functioning well! These types of issues fall under a broad…

The top trends CSPs and enterprises will face in 2021 and beyond

Like most everyone else, our way of working has been significantly affected by the COVID-19 pandemic. Fortunately, one thing that can’t be stopped, even if it may have been slowed, is the rollout of 5G, which remains a high priority around the world. As we move into 2021, an increasing number of operators are moving…

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