Get Support

Our Support Portal delivers fast, flexible access to our Network Support Centers which enable you to quickly create new support cases, receive automated case numbers, read case details and updates, upload troubleshooting attachments, and more. Online help is always available.

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Renew your support plan

Renewal of your support plan gives you:

  • Unlimited, fast and friendly phone and email support from our worldwide support team of seasoned networking experts
  • Access to our web-based eCRM, self-service and knowledge base systems
  • RMA for faulty hardware
  • Free, regular software updates via web download
  • Regular, downloadable updates of new application and protocol signatures
  • Regular updates of technical information

Renew your support plan now

Expand your support plan

Expanding your support plan to premium quality will give you the maintenance and support that ensure that your products and your network will perform at peak efficiency. Our premium support plan provides the following exclusive features:

  • Coverage of both hardware and software
  • Advanced RMA for faulty hardware replacement
  • Software updates, including major upgrades
  • Access to 24/7 worldwide hotline/web/email
  • Maximum 4-hour response time
  • Full access to our Knowledge Base
  • Access to our escalation hotline
  • Maximum 2-hour response time for critical and major cases
  • NBD RMA (in selected areas)

Expand your support plan now

Self-solve and learn independently

Our web-based technical Knowledgebase offers you the ability to solve problems and learn independently. Empowering you with the knowledge necessary to successfully implement and maintain our products, our rich Knowledgebase library includes a dynamic Q&A section with technical documentation, product descriptions, training sessions and industry analysis overviews. Click here to ask your question