Benefits of Joining Allot

We understand that our most important asset is the people who comprise our company. Our success is based upon the unique talents, commitment and professionalism of our teams and team members. Our success is based on our commitment to lead the market in ease-of-use, price/performance, scalability, and customer support. By listening to customers, employees, partners and industry analysts, we are able to offer the products, services and worldwide support programs that today’s market demands. Our award-winning products are sold by a dedicated sales team, as well as a global team of partners, trained service integrators, and distributors. They are deployed in a diverse range of industries including telecommunications (carrier and broadband, wireless, cable, and satellite service providers), education, banking, manufacturing, retail, and transportation.

Open Positions

Allot Communications Published: October 10, 2016
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Description

Acting as the as highest level of escalation for technical issues to "Global Support Services" department.

Responsible of providing enhanced level of technical support, distribute knowledge to Regional Service Centers, involvement with new products and SW releases.

In this role, the Engineer will gain insight to detailed functionality of various Allot's products, introduction to wide customer's environment, work directly with RnD/Product Managers, involvement with product's life cycle.

Responsibilities:

  • Acting as a highest escalation point for pre-sale and support entities
  • Work closely with RnD, deep technical involvement with new products/features
  • Internal organization knowledge transfer, creation or updates tech notes which includes solutions to common problems & technical tips
  • Debugging complex networking/system problems. Provide both technical remedy follow by status management till final resolution.
  • Working on a post-sale production environment, supporting new implementations as escalation level
  • Working closely across Allot's multiple divisions (Product Management/ R&D) on new features, software versions and problems resolution.
  • Working with the latest networking/technology in complicated/multi-vendor environments.
  • Delivering training sessions remotely and on-site

Requirements:

  • Deep knowledge of networking LAN/WAN environments, TCP/IP stack structure, ISPs, Telcos and Mobile Operators Tier1/Tier2 related networks –
  • Proven experience working in Linux and bash shell environment – Must.
  • At least 4 years hands-on experience with networking LAN/WAN products and environments (routers, switches, FWs, network management systems, load balancers, remote accesses devices, etc.)
  • Very strong Problem-Solving skills and ability to determine root-cause
  • Creativity and out-of-the-box thinking for providing immediate workaround for urgent issues.
  • Ability to work under pressure on multiple projects
  • Ability to document technical information
  • Excellent communication skills and service orientation
  • Knowledge with virtualization solutions – a strong advantage
  • Knowledge with Billing solution and related protocols (RADIUS, Diameter etc.) – a strong advantage
  • Knowledge of  programming (Python, Bash scripts) – a strong advantage
  • Certification such as CCNA, CCIE, DBA – an advantage
  • Experience with network testing devices (e.g. Ixia, Smartbits) – an advantage
  • Graduate of Computer Science/Engineering – an advantage
  • Excellent English speaking/writing skills - an advantage
  • Strong teamwork and collaboration skills.
  • Motivated self-learner through hands on experience
  • Occasionally travelling on-site
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